Terms and Conditions

TOS - terms of service

General terms of use


The Employee satisfaction survey conducted through the Pulser.online platform at the web address https://zadovoljstvozaposlenika.hr/ is owned by TAU ON-LINE d.o.o. (hereinafter MojPosao), OIB: 4273924910, from Zagreb, Strojarska 20, represented by the CEO Igor Žonja.

The aim of the employee satisfaction survey is to give the company participating in the survey (hereinafter the Participant) a tool for assessing employee satisfaction and to sensitize the public to human resource management. The survey also determines which are the best companies to work in the Republic of Croatia according to the experiences and perceptions of the employees of these companies.

Best Employer Award
Employers of all sizes can participate in the Survey depending on the number of employees, but only employers with more than 20 employees who conduct the survey on all employees who have been with the company for more than 3 months can qualify for the comparative list for the Best Employer Award.

Employers who conduct a free version of the survey do not qualify for the Best Employer Award.

Free version of the survey
The free version of the survey is only available to companies conducting the Employee satisfaction survey for the first time.

The free version of the Employee satisfaction survey is conducted online and after its implementation, a report is available to the Participant containing:

  1. overall employee satisfaction rating
  2. 3 best and 3 worst categories
  3. 3 best and 3 worst questions

The Participant voluntarily participates in the Survey. The company participating in the survey will provide MojPosao with certain information concerning the Participant, in order to enable the execution of services in the survey process, which is not public, ie confidential and/or private in nature.

MojPosao will also, in order to enable the execution of services in the survey process, provide certain materials and information related to MojPosao, which are not public, ie confidential and/or private in nature.

The term 'Confidential Information' means data, oral and/or written (stored on any medium), which at the time the information was provided by the information provider were defined as such, and are intended solely for the purpose of conducting the survey process. The obligation to keep Confidential Information referred to in this Article does not apply in cases where requests for their provision arise from the applicable regulations of the Republic of Croatia or come from authorized bodies.

MojPosao reserves the right to use Confidential Information for the purposes of group data analysis on the basis of which it will publish the 10 best-placed companies. The award will be given to 3 companies in the large company category, 3 companies in the medium company category, 3 companies in the small company category and one company in the "Best new entry" category. The name and logo of the Participant in case he is not one of the 3 best participants is not published.

The "Best New Entry" award is given to a company that conducts a survey for the first time and has achieved the best assessment of employee satisfaction in competition with companies that are conducting the survey for the first time.

In view of the Confidential Information provided to it, MojPosao undertakes to restrict access to Confidential Information only to persons whose official duties include collecting and analyzing this information for the above purpose, whether the persons are employees of MojPosao or external collaborators to whom MojPosao may, if necessary, entrust part of the work.


Obligations of the Participant
The participant undertakes to:

  1. provide a relevant sample with regard to the size of the company and departments in the company according to the conditions listed on the website www.zadovoljstvozaposlenika.hr in case the company wants to participate in the competition for the award 'Best Employer'
  2. keep the obtained survey questionnaire and confidential information within the company (will not provide confidential information to other legal entities)
  3. ensure equal participation for all employees
  4. inform employees for what purpose their business e-mail addresses will be used, in case they conduct the Survey through online surveys
  5. distribute instructions for employees who will participate in the Survey, which will be provided and submitted by MojPosao, in case of conducting the survey via printed forms
  6. enter data on employees at the level of the group participating in the survey education, number of employees and their e-mail addresses; the number of employees is considered to be the number of employees at the time of initiating the employee satisfaction survey, regardless of any subsequent changes
  7. settle the bill for conducting the survey within the legal deadline

The participant also accepts:
The survey is open to all full-time or part-time employees who have been employed for at least 3 months, regardless of the type of employment.
MojPosao advises that employees who are on sick leave or maternity leave for more than 3 months during the survey do not participate in the survey.


Obligations of MojPosao
MojPosao undertakes to:

  1. conduct the Survey within the time agreed with the Participant
  2. provide instructions to all employees, if the Participant provides valid employee email addresses
  3. present the results of the survey on the Pulser.online platform after the deadline for completion of the conducted survey
  4. publish a list of the 10 best-placed Participants (3 companies in the category of large companies, 3 companies in the category of medium companies, 3 companies in the category of small companies and one company in the category "Best new entry")
  5. give Participants comparative survey results (group comparison with other participating companies) at the end of the current year's cycle
  6. upon completion of the Survey, ie after the service has been performed, MojPosao will issue an invoice. The cost of an employee satisfaction survey is based on the total number of employees within the company and includes a filter option, regardless of the type of survey. The price is expressed by calculation on the official website: www.zadovoljstvozaposlenika.hr
  7. to regular prices of the Survey, companies that have a survey completion of more than 75% and companies that conducted the Survey last year are entitled to a 10% discount, and companies that are clients of the MojPosao portal are entitled to a discount in accordance with the contract
  8. one year after the survey, MojPosao will permanently delete the e-mail addresses of employees entered into the system by the Participants, which were used exclusively to receive notifications and reminders in the online way of conducting the survey


In case of identifying irregularities in the process of conducting the Survey, MojPosao will inform the Participant about the same in writing and the results of the survey will not be taken into account during the process of determining the best-placed Participants.

The survey can be repeated once, only at the request of the Participant. To repeat the survey, the executor will send a new invoice for conducting the survey at regular prices for conducting the survey without the possibility of calculating a discount.

All disputes arising from and in connection with these terms, as well as the legal effects arising from them, will finally be resolved at the Commercial Court in Zagreb.


MojPosao is part of the ALMA CAREER group: mojposao.net / poslovi.infostud.com / posao.ba / profesia.sk / jobs.cz / monster.cz / monster.fi / cv.ee / cvonline.lt / cv.lv / workania .hu / monster.hu / monsterpolska.pl / duapune.com / jobtiger.bg / vrabotuvanje.com.mk / prekoveze.me / ejobs.ro / Tau on-line d.o.o., Strojarska cesta 20, 10000 Zagreb, Croatia - OIB: 14273924910 Registered in the Register of the Commercial Court in Zagreb - MBS 080343957 - IBAN HR3023600001102440138 at Zagrebačka banka d.d. - Share capital HRK 20,200.00 registered in full - President of the Management Board Igor Žonja