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EMPLOYEE SATISFACTION SURVEY

A RELIABLE, ANONYMOUS, QUICK AND SIMPLE METHOD OF ESTABLISHING YOUR EMPLOYEES’ SATISFACTION AND COMMITMENT LEVELS, AS WELL AS THE THEIR PRIMARY MOTIVATIONAL FACTORS

9 years of survey experience

trusted by 165 companies

verified by 12.000 employees

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EMPLOYEES CHOICE

MojPosao has continuously been conducting a survey on employee satisfaction since 2007, with the winners being awarded the title of 'The Best Employer'. The survey participants are companies that voluntarily apply for participation and the employees of those companies rate the level of satisfaction.

 

The aim of the survey is to provide assistance to companies in determining factors that contribute to better human resources management and overall employee satisfaction.

 

The companies that opt to participate in the survey will be provided with the following information:

 

a report which includes the quantitative analysis of 78 questions/claims and grades for each particular category of employee satisfaction (9 categories plus an additional category EMPLOYEE COMMITMENT), as well as the overall satisfaction rate.

 

a report that provides a historical overview of all the years the company has participated in the survey, including the following criteria: department, location, sex, age, professional qualifications, length of employment, etc.

 

• a report with comparative data (upon the conclusion of survey for the current year): comparisons with the best businesses from the company’s category, with all the participant companies, with companies from the same line of business and business segment (provided that minimum three companies from a particular segment participate in the survey). 

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HOW IS THE SURVEY TO BE CONDUCTED?

The company applies for the participation in the survey voluntarily. The survey is conducted throughout the year, i.e. whenever it best suits the company.

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SURVEY IMPLEMENTATION PROCEDURE

 

Each participant company undergoes the same procedures

 

1. Online application and user interface setup. The company can opt to have a single admin who may, if deemed necessary, generate reports for particular departments, branch office or other demographic variables.

 

2. Prior to survey commencement, the company admin enters the following data:

employee structure (numbers of men and women, professional qualifications and a number of senior staff)

desired method of survey implementation:

• online – the company admin enters the e-mail address(es) of the employee(s) which are then automatically sent an e-mail with a link to the online questionnaire 

• paper questionnaires – the company admin enters the required number of paper questionnaires

• combined – some employees complete the online questionnaire, others use the paper version

Company admin chooses the desired dates for the survey implementation:

• a maximum of 15 days for online survey

21 days for paper questionnaires survey or the combined survey.

 

 

3. Enters particular company departments/branch offices (optional entry, for companies which require a more in-depth analysis)

 

4. Enters additional questions (optional entry – question type – textual, checkbox and radio button; for companies that want to expand the questionnaire with specific questions)

 

 

Upon the completion of the survey, the company admin locks the data that are subsequently revised by the project admin and can no longer be altered.

 

 

 

Data anonymity via system of codes and control numbers

 

In order to ensure maximum employee anonymity, the system of satisfaction survey processes the data in the following manner:

 

Online satisfaction survey

the  company administrator can choose between two optinons:

  1. one code for all employees or
  2. one code per employee; number of codes depends on the number of employees entered into the survey; each  code is unique and can be used to  compete  the questionnaire only once

•  the  company administrator downloads the survey implementation codes from the system and is obligated to distribute them to the employees prior the commencement of the survey period

• the employees access the questionnaire by entering the access code into the form at the webpage www.upitnik.hr

 

 

Satisfaction survey via paper questionnaires

• the company admin enters the number of required paper questionnaires when applying the company for the survey

• the system generates questionnaires which are delivered to the company admin via mail.

• also delivered with the questionnaires are the ballot boxes, box seals and instructions (positioning of ballot boxes, methods of questionnaire distribution, method of ballot box return to the organizer).

• completed questionnaire forms are manually entered into the system by the organizer and are verified through the control number system

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questionnaire

78 CLAIMS WITH AN ADDITIONAL QUESTIONS OPTION

THE QUESTIONNAIRE IS AVAILABLE ON ALL DEVICES

TAKES ONLY 10 MINUTES TO COMPLETE

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QUESTIONNAIRE

 

The employee satisfaction survey questionnaire consists of an introductory section which explains the survey procedure, questions intended to determine the sample structure (age, sex, total years of service, total years of service at the current employer, professional qualification, position in the company) and 78 claims that can be classified into 9 categories:

 

• Level of task difficulty

• Employee loyalty

• Work organisation

• Working conditions

• Personal growth and development

• Inclusion in the decision-making process

• Work commitment

• Human relations

• Corporative communication

 

The results of the four categories (Personal growth and development, Inclusion in the decision-making process, Human relations and Corporative communication) are additionally analysed within a separate unit – Employee ENGAGEMENT.

 

Each questionnaire has an equal number of randomly ordered claims.

 

The companies may include additional questions that will follow the claims from the questionnaire.

 

In order to ensure data collection security, each paper questionnaire has a unique control number

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REPORTS AND PRICES

the company can use the user interface to supervise the implementation of the survey, percentage of questionnaire completion and to download reports on employee satisfaction

BASIC

Overview of company results per all claims, with an additional option of filtering by specific criteria

ADDITIONAL

Historic overview report that includes results from all the years the company has participated in the survey

COMPARATIVE

Company overview in comparison with all the companies, top 3 companies, and companies in the general and specific line of business

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REPORTS

 

Basic report

The report includes only the company results, i.e. employee satisfaction:

• company sample structure

• graphic overview of the results

• sum and total arithmetic mean

• comments

• about the project, the questionnaire and the scale, and the statistic interpretation of the results

The report is available immediately upon the conclusion of the survey and admin authorisation.

 

The companies may opt to purchase report filters for the following criteria:

• departments

• locations

• demographic data

• sex

• age

• education level

• length of employment

 

 

Additional - year by year

 

The report includes a historical overview of the company results for every year of participation:

• graphic overview of the results

• sum and total arithmetic mean

 

The report is available immediately upon the conclusion of the survey and admin authorisation.

 

 

 

COMPARATIVE REPORT

The report includes company results compared to the top three companies, all the participant companies and in comparison with companies from the same line of business:

• structure of all survey participants

• graphic overview of the results (with comparative results)

• sum and total arithmetic mean (with comparative results)

• “The Best Employer” results overview

 

The report is available a day after “The Best Employer” award ceremony.

 

 

 

PRICELIST

 

The price of survey implementation depends on the number of completed questionnaires and it varies depending on the survey type:

 • 48 HRK+VAT / 1 COMPLETED ONLINE QUESTIONNAIRE

 • 53 HRK+VAT* / 1 COMPLETED PAPER QUESTIONNAIRE

 

The price of basic report filter:

 

• 12 HRK+VAT / 1 COMPLETED ONLINE QUESTIONNAIRE

 

 

 Discounts on questionnaire and filter prices per number of employees:

 

• 15% DISCOUNT FOR ALL COMPANIES WITH 101 – 200 EMPLOYEES

• 30% DISCOUNT FOR ALL COMPANIES WITH 201 – 400 EMPLOYEES

• 40% DISCOUNT FOR ALL COMPANIES WITH 401 – 800 EMPLOYEES

• 50% DISCOUNT FOR ALL COMPANIES WITH OVER 800 EMPLOYEES

 

Discount are approved to all the clients of MojPosao, i.e. those companies that advertise employment opportunities via MojPosao web portal.

 

The companies are invoiced upon the completion of the survey.

 

 *the price includes: printing, ballot boxes, the cost of delivery and the cost of manual entry.

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What our clients say about us?

Ana Ćuro

HR & PROCESS MANAGER

Degordian d.o.o.

The survey was conducted in an extremely “user friendly” atmosphere and the majority of work was executed by the team in charge of the project. The employees reacted positively to the anonymous questionnaire that measured all relevant categories of internal satisfaction. The survey process itself required little time and effort from the employer, and the benefits gained from the results greatly outweigh the investment.

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BORIS KOPIČ

DIREKTOR

Deichmann d.o.o.

...participation in “The Best Employer” competition is a sort of an external indicator that reveals whether our endeavors are going in the desired direction. Among other things, we entered the competition to determine where we stand in comparison with others, with employers from our line of business. I am happy we opted to participate in the competition because the survey results revealed the realistic situation in our company.

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Nevenka Misija

HR MANAGER CROATIA

DHL Internacional d.o.o.

Since DHL has a long tradition of soliciting employees’ opinions on their job satisfaction, we decided to share the information about the survey that we received from MojPosao with our employees. The information were clear and sufficient, enabling us to conduct the survey. Clear data overview, comparisons and statistical information received after the completion of the survey were everything we expected.

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ANA FOSTAC-KRILCIC

VODITELJICA RESORA LJUDSKIH RESURSA

dm-drogerie markt d.o.o.

...apart from our internal survey, we also wanted to take part in an external survey that would provide information about the level of our employees’ satisfaction. We have been participating in the survey since it was first initiated, and since then we took the mantle of the best employer five times. Due to years of participation, we are well familiarized with the survey implementation process...

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PALMIRA IVANKOVIĆ

Prof. psih., odjel za ljudske potencijale

GRAWE Hrvatska d.d.

This year we decided to enlist MojPosao web portal to help us, because we realized that we will receive the same data, while significant reducing our costs in the process. Also, we reasoned that the positive reputation of the Portal will result in higher degree of data anonymity and, consequently, also the objectivity, as well as the number of employees willing to participate in the survey.

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Tanja Bulbuk

Human Resources Manager

Infinum d.o.o.

...in addition to an in-house survey, MojPosao employee satisfaction survey contributes to overall objectivity plus we are getting results with which we can plan improvements and changes. I think particles in the questionnaire are covering all relevant areas, employee questionnaire is very easy to solve and does not take much time to complete it. Added value is in an online user interface in which everything takes place without any paperwork, efficiently and quickly....

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The best employer award

EACH COMPANY PARTICIPATINGIN THE EMPLOYEE SATISFACTION SURVEY CAN ENTER THE AWARD COMPETITION

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Criteria

 

A company participating in the employee satisfaction survey that wants to enter the competition for “The Best Employer” award must meet the following criteria:

• the company must have a minimum of 20 employees

adherence to the employee sample with regards to the minimum of employees that participate in the survey:

• 20-50 - 90%, min. 17 employees

• 51-100  - 80%, min. 45 employees

• 101-200  - 65%, min. 85 employees

• 201- 500  - 40%, min. 120 employees

• 501-1000  - min. 35%

• over 1000 - min. 25%

the sample of employees participating in the survey must reflect the structure of company employees (the questionnaires must be equally distributed and completed throughout all the company departments)

• The satisfaction survey must be completed by December 5th, 2017, the latest.

 

 

 

AWARDS AND WINNERS

Companies that receive the best grades from their employees, rank 1st, 2nd or 3rd in their respective categories, which are formed in accordance with the number of employees:

 

• small companies – 20 to 50 employees

• middle-sized companies – 51-250 employees

• large companies – 251 and more employees

 

Companies that do not win any of the three awards within their respective category are not revealed their position in the list.

 

 

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Previous winners

2016
2015
2014
2013
2012
2011
2010
2009
2008

2016.

Large company
Medium company
Small company

2015.

Large company
Medium company
Small company

2014.

Large company
Medium company
Small company

2013.

Large company
Medium company
Small company

2012.

Large company
Medium company
Small company

2011.

Large company
Medium company
Small company

2010.

Large company
Small and medium company

2009.

Large company
Small and medium company

2008.

Large company
Medium and small company
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